Chris Sulham, Technical Director at Velir, sat down with Erica Stockwell-Alpert, a developer on the Production Support team at Velir, and Sitecore MVP, to discuss what makes production support different from development. Erica also shared the advantages of having a production support team with a long-term view of clients’ web solutions.

In this episode, you will learn:

  • What a P1 issue is, and what we do to address it quickly and efficiently. (0:57)
  • What makes the production support phase different from the development phase. (2:26)
  • Why it is valuable to have an experienced Sitecore developer maintaining your solution. (4:08)

"You should always assume that bugs are going to pop up at some point. It’s really important to have a dedicated team that’s familiar with the codebase and has the expertise to know how to fix it."

erica stockwell-alpertdeveloper, production support